Privacy Policy

1. Information We Collect

We collect various types of personal information depending on how you interact with our website or services. The information may include, but is not limited to:
Personal Identification Information: Name, address, phone number, email address, date of birth, Social Security number.

• Health Information: Medical history, diagnoses, treatment plans, insurance information, and caregiving needs (for clients receiving homecare services).
• Employment Information: For caregivers and employees, we may collect employment history, certifications, and background check information.
• Financial Information: Payment details, credit card numbers, billing information, and insurance details.
• Technical Information: IP address, browser type, operating system, referral URLs, and website usage statistics collected through cookies.

2. How We Use Your Information

We use the personal information collected for several purposes:

• To Provide Services: We use your information to assess your healthcare needs, develop care plans, match caregivers with clients, and offer ongoing support.
•  Communication: To respond to inquiries, send appointment reminders, provide updates on services, or inform you of changes in our policies.
• Billing and Payment: To process payments, insurance claims, and manage billing inquiries.
• Employment and Hiring: To process job applications, verify credentials, perform background checks, and manage employee records.
• Improve Our Services: To monitor and enhance our services, ensuring the highest quality of care and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including medical records management.

3. How We Share Your Information

We may share your personal information under the following circumstances:

• With Healthcare Providers: : We may share health information with doctors, nurses, and other medical
  professionals involved in your care.
• With Insurance Providers: To process claims and manage billing with insurers or Medicaid.
• With Service Providers: We may share your information with third-party vendors who assist in delivering our services, such as IT support, billing companies, and payment processors.
• With Regulatory Authorities: We may disclose information as required by law or to comply with government or regulatory mandates, such as audits or investigations.
• With Your Consent: We may share information with family members, caregivers, or other individuals based on your explicit consent.

4. Data Security

We are committed to protecting your personal information. We implement industry-standard security measures to safeguard your data from unauthorized access, alteration, or disclosure. This includes encryption, firewalls, and secure data storage. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

5. Retention of Your Data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Health and financial records are kept in compliance with applicable retention requirements.

6. Your Rights Regarding Your Data

As a client, caregiver, or employee, you have the following rights concerning your personal information:

• Access and Correction: You may request access to your personal data and ask for corrections if it is inaccurate.
• Data Portability: You have the right to request a copy of the personal information we hold in a structured, commonly used format.
• Deletion: You may request the deletion of your personal information unless retention is required by law or necessary for legal claims.
• Opt-Out: You may choose to opt-out of receiving non-essential communications or marketing materials at any time by contacting us

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences and analyze how you use our website. You can manage your cookie preferences through your browser settings. Disabling cookies may impact your experience on our site.

We also use analytics tools such as Google Analytics to collect anonymous data about website traffic and visitor behavior. This helps us improve our website and tailor our content to better serve you.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the nature of our services. We encourage you to review this page regularly to stay informed about how we protect your information. Significant changes will be communicated to you through email or a prominent notice on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

• CAS – Homecare Health Services Baltimore, Maryland
• Phone: 267-258-7639
• Website: www.cashomecarehealthservices.com